Privacy policy

Overview

This policy explains what data JuiceJr (“the bot,” “we,” “us”) collects when it's added to a Discord server, why, and the choices you and your server have. JuiceJr is a third-party app built on Discord's API and isn't affiliated with, endorsed by, or sponsored by Discord Inc.

By adding JuiceJr to a server or using its commands, you agree to the collection and use of information described here. If you don't agree, remove the bot from your server and stop using its commands.

Information we collect

JuiceJr only stores what the features a server turns on need. Depending on what a server uses, that can include:

• Identifiers: Discord user, server, channel, role and message IDs.
• Server settings: everything configured with the bot, such as the prefix, log channels, AutoMod rules, welcome messages, ticket and giveaway setups, alerts and role rewards.
• Moderation records: warnings, bans, kicks, timeouts, mod cases and notes, with the reasons given, plus ban appeals and member reports.
• Activity data: message and voice activity used for levels and XP, economy balances and items, giveaway entries, counting progress, and command usage counts used for cooldowns and statistics.
• Things members create: reminders, to-do items, tags, birthdays, highlight keywords, AFK notes, saved music playlists and suggestions.
• Name history: previous usernames and nicknames, in servers where that feature runs.
• Anonymous confessions: the text, and privately the ID of who sent it, so the server owner can deal with abuse. Every reveal is logged.
• Server backups: if a server makes backups, the names, permissions and layout of its roles and channels, including member IDs that appear in channel permissions.
• Support desk: messages you send with ,support and the team's replies, kept as a ticket transcript.

We don't collect payment details, email addresses or precise location. JuiceJr has no paid tier.

Message content

AutoMod, anti-nuke, anti-raid, leveling and similar features read messages and server events as they happen to spot spam, banned words, raids or destructive actions. This happens automatically, in memory.

We don't permanently store ordinary messages. Message text is kept only when it's part of a feature: the reason attached to a moderation action, a ticket or support transcript posted to the channel a server chose, a starboard post, a reported message, or the most recent deleted or edited message in a channel for the ,snipe command (kept in memory only, and never for messages AutoMod removed).

How we use information

• Running commands and returning the right response for your server.
• Enforcing AutoMod rules and anti-nuke and anti-raid protection.
• Keeping levels, economy, giveaways, reminders and other features working.
• Keeping a record of moderation actions so staff can review history.
• Finding and fixing bugs. Error reports sent to the developer have tokens and keys removed.
• Showing public totals, like the number of servers and users, on this website. These are counts only.

We don't use data for advertising and we don't sell it.

Sharing and third parties

JuiceJr runs on cloud hosting that stores and processes data only to keep the bot online. Some features contact other services when you use them: music searches go to YouTube, SoundCloud, Spotify or Tidal, lyrics come from public lyrics services, trivia questions come from Open Trivia DB, and social alerts read Twitch, YouTube or the feeds a server adds. Only what's needed for the request is sent, such as a song name. Discord's own API and CDN are covered by Discord's privacy policy.

This website is hosted on Cloudflare Pages, which may keep standard request logs. The website has no accounts, no logins and no tracking cookies.

We share data only when required by law, to protect against abuse or security threats, or with your permission.

Data retention

• Server settings, moderation records, levels, economy and other feature data are kept while JuiceJr is in the server, so history isn't lost between incidents.
• Server backups keep the five most recent snapshots per server.
• Command usage counts keep daily totals for 60 days.
• Closed support tickets keep a short summary per user, up to the 50 most recent.
• Data isn't deleted automatically when JuiceJr leaves a server. Ask us and we'll remove it (see below).

Your rights and deletion

Server owners and members can ask us to delete data tied to their server or Discord account. Contact us in the support server with the server ID and/or user ID. We'll confirm and handle deletion requests within a reasonable time, except where records must be kept for security or legal reasons.

Children's privacy

JuiceJr is meant to be used in line with Discord's Terms of Service, which require users to be at least 13 (or the minimum age where they live). We don't knowingly collect data from anyone under that age and rely on Discord's own age checks.

Security

We use reasonable measures, including access controls and encrypted connections, to protect stored data. No system is perfectly secure, so we can't guarantee absolute protection, but we keep what we collect to a minimum.

Changes to this policy

We may update this policy as JuiceJr changes. The “last updated” date shows the latest version. Using the bot after a change means you accept the updated policy.

Contact us

Questions or a data request? The fastest way to reach us is the JuiceJr support server.